Frequently Asked Questions

These are some of our most commonly asked questions. If you have other questions about The Grand or your visit give us a call at 478.301.5470 or email us at

  • We have a special page set up with all our policies. If you need any additional information, please contact the ticket office at 478-301-5470

  • As we add shows to the upcoming season, we will let you know via email about pre-sale information and the public on-sale date. Not on our list? Let’s fix that. See the question below to sign up.

  • Parking is available on the streets around The Grand Opera House and in the county lots to the north of The Grand.

    Street parking is metered and limited to three hours from 8 am-8 pm Monday-Saturday, Sundays and County Holidays are free. The meters take coins, credit cards and the Passport Parking app.

    Parking in the county lots is free after 5 pm Monday-Friday and on weekends. Spaces go quickly so come early

  • The Grand does not have a dress code. However, for our Broadway productions we do tend to see a dressier crowd embracing a true “night out” on the town. We want you to feel comfortable in our theater, so from casual to Sunday best to formal, wear what will make for your ideal experience.

    Our theater has been around for quite some time (You can read more about our history here). That said, during hotter and colder months, it can be difficult to regulate the temperature in the house. We suggest that you dress in a couple layers or at least bring a sweater or jacket to ensure you are comfortable throughout the performance.

  • Patrons who arrive late may be held outside of the theatre until they can be seated without disturbing other patrons. We recommend that you arrive at least 30 minutes before show time to be seated before the performance starts. Please stay with your group or family, and wait for an usher to help you locate your seat. This ensures everyone is in the right place.

    You can read more about theater etiquette here.

  • Photography or videography of any kind are strictly prohibited during Broadway performances. Other shows are handled on a show-by-show basis.

    However, we love when our snap pics in our lobby or even the theater (before or after a show) and share them on social media. Be sure to tag us (@thegrandmacon) in any posts! Don’t follow us? Check us out on Facebook or Instagram.

    • Food
    • Beverages that are not in a Grand Tumbler or bottled water
    • Weapons of any kind
    • Audio or video recording devices
    • Illegal Substances
    • Smoking devices (cigarettes, vapes, e-cigarettes, etc.)
  • The lobby generally opens about an hour and half before a performance. We open the doors to the house 30 minutes before curtain.

    We invite you to come early, enjoy some refreshments and enjoy our new lobby space (and new restrooms!).

  • Yes. Please enjoy food and beverage from our newly renovated bar areas. We have Grand Tumblers for purchase that you can buy and use again and again when you visit our theater.

  • We have a three and under lap policy. If your child is 3 or younger and will sit in your lap for the entirety of the performance, they do not need a ticket. We ask that you use your discretion to decide whether or not a show is family-friendly when bringing small children to the performance.

  • We do! When you purchase to The Grand you are automatically added to our email and mailing lists. Not getting our emails? Subscribe to our list below.