FAQ
Frequently Asked Questions
- Does my child need a ticket?
The Grand goes by the “lap rule” – every person who sits in a seat must have a ticket, so if your child is small enough to sit in your lap, then they do not need a ticket. Usually this applies to children 2 and under. It is suggested that parents seriously consider bringing children under the age of 4 to the theatre, both for the child’s sake and as a courtesy to your fellow audience members.
- Can you mail me The Grand Opera House schedule?
Please call the box office at (478) 301-5470 and we will be glad to send you a schedule!
- What is the dress code for The Grand Opera House?
There is no specific dress code for The Grand. Some events such as opening nights will draw a dressier crowd. Most people enjoy dressing up to go to the theatre, but you will see people wearing everything from casual to Sunday best. Click for more information about Theatre Etiquette.
- What are the Box Office Hours?
The main Box Office for The Grand Opera House and Mercer Ticket Sales has returned to its original home at The Grand Opera House, located at 651 Mulberry Street. You may purchase tickets here in person or by phone at (478) 301-5470, weekdays from 10 a.m. to 5 p.m. From May through July the Box Office hours change to weekdays, 10 a.m. to 2 p.m. The Box Office at The Grand Opera House opens an hour and a half prior to each performance. The theatre generally opens thirty minutes prior to a performance. A satellite Box Office is located at the University Center on the campus of Mercer University in Macon. This satellite is open weekdays, 10 a.m. to 2 p.m. You may also purchase tickets online any time.
- Where do I find information about directions/parking?
The Grand Opera House has plenty of free parking in the lot at the corner of Mulberry and First Street, directly beside the theatre. There is also plenty of well-lit convenient parking available on Mulberry Street. Click for directions.
- How can I purchase Gift Certificates?
Gift certificates are available in any denomination by calling the Box Office at (478) 301-5470. You can also purchase them in person at The Grand Opera House Box Office, located at 651 Mulberry Street in downtown Macon. The Box Office is open weekdays from 10 a.m. to 5 p.m.
- Does The Grand Opera House offer Group Tickets?
Yes! Call (478) 301-5464 or email the Box Office Coordinator, Phil Banze for details or to reserve tickets.
- How do I find out what shows are playing at The Grand?
Click here for a complete listing of this season’s shows and events.
- Does The Grand offer student/children/discount tickets?
The Grand doesn’t offer an across the board discount for children’s tickets however certain shows do include a children’s rate. Call (478) 301-5470 for details about specific shows.College students from any accredited college or university are eligible for College Student Rush Tickets. These discounted tickets are available starting an hour and a half before show time. Students must present a valid Student I.D. at the Box Office and they may purchase any remaining available tickets at a reduced price. Click here for details and ticket prices.
- Can I reserve tickets over the phone?
Yes! Call the Box Office at (478) 301-5470, weekdays between 10 a.m. and 5 p.m. You may also purchase tickets in person at 400 Poplar Street during the hours listed above or buy online any time.
- How do I contact the Lost and Found department?
For lost and found items, please contact Technical Director Bob Mavity at (478) 301-5465.
- Where is The Grand Opera House located?
The Grand Opera House and Box Office is located at 651 Mulberry Street in historic downtown Macon. The Grand offers easy interstate access, providing a smooth entrance and exit for performances and events. Click for directions.
- Is the facility wheelchair accessible?
Yes. The Grand Opera House is ADA compliant. Please call the Box Office at (478) 301-5464 with any special needs or seating requests.
- Who manages and operates The Grand Opera House?
The Grand Opera House is a performing arts center of Mercer University, operated as a service to the community.
- Is there an elevator in The Grand Opera House?
No. Unfortunately, the building is too old for an elevator, so anyone sitting in the balcony must be comfortable climbing stairs.
- Does The Grand offer refunds for tickets?
The Grand Opera House does not offer any refunds for tickets.
- Are the boxes good seats?
The box seats are the most economical of all the sections offered at The Grand, however the view can be limited for a Broadway show. However, they are good seats for concerts and musical reviews.
